Details, Fiction and etech
Details, Fiction and etech
Blog Article
teaching plans: planning and implementing successful training plans for new hires and current team.
The heart and soul of our Business is our folks. We’re a workforce of mission-pushed engineers with a enthusiasm for purposeful innovation and collaboration to solve elaborate true-globe challenges for our consumers. We are constantly trying to find like-minded talent!
consider inbound or make outbound calls to customers with the target of discussing non- revenue similar troubles.
difficulty Examination and dilemma-resolving: requires time and energy to correctly determine the trouble and demonstrates patience. Looks further than the plain and doesn’t halt at the primary reply. Asks Many others for enter.
The ability to Feel in your toes in a fast-paced natural environment exactly where messages in excess of chat, connect with and e mail appear rapidly and furious;
producing method functionality report on day by day / weekly / month-to-month basis to Exhibit the performance charts to the internal (functions) & exterior shoppers.
accountable for establishing long-term, short-term and interval stage forecasts and potential designs for a number of Make contact with sorts determined by client input and historical information using spreadsheet templates, statistical modelling application as well as other resources.
you'll play a task in retention as you talk collaboratively with product sales to handle any buyer concerns.
a chance to multi-process answering numerous chats/calls and navigating efficiently in between check here each mediums.
About us Etech delivers subsequent-generation BPO remedies. a worldwide minority-owned small business, Etech has created and trademarked how to turn your knowledge into strategic insights. Leveraging the strength of synthetic plus human intelligence Etech enhances teaching and coaching to give attention to important behaviors generating enhanced client encounters and shareholder benefit. Etech launched in 2003 with only four hundred employees and just one Speak to Centre in Nacogdoches, Texas.
interaction (prepared and verbal): Strives to speak each English and Spanish, and produce Evidently and succinctly in a number of settings; will get messages across to obtain the specified result. Strives for closed-loop interaction by proactively anticipating “the next issue”.
Be open and conscious of reliable coaching, just take an Energetic part in performance scheduling and target setting.
complete primary troubleshooting techniques according to the condition and coordinate with other departments when desired.
Gather all needed facts whilst working on purchaser’s explanation to Speak to and update tickets based over the conversation or escalate a similar to concerned Division.
Report this page